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Finland, Helsinki
1 Level
749 Review
58 Karma

Review on ECOWHO by Yung Cypher

Revainrating 1 out of 5

Experience with the ECOWHO Online Store That Was Not Satisfactory

My experience shopping at the internet store of ECOWHO, where I recently made a purchase, was unsatisfactory. I bought some lighting fixtures and ceiling fans. In the first place, the products did not live up to the description that was presented on their website. The prices were not competitive with other stores, and the quality of the products was not up to par with what was offered by other retailers. In addition, the shipment took significantly longer than anticipated, and the customer service representatives were neither responsive nor helpful. When I attempted to contact them to find a solution to the problem, it took them an interminable amount of time to respond, and even after they did, they did not offer a solution that was satisfactory. Last but not least, the website did not have a good user interface, and the purchasing procedure was difficult. It was challenging to understand, and the procedure for making payments was unclear. In general, I did not have a good time working with ECOWHO, and as a result, I will not be recommending their online business to other people.

Pros
  • Pricing that is competitive with similar sites
Cons
  • No brick-and-mortar locations where consumers can peruse products in person; no complimentary shipping on any purchases