Great customer service from Nina; I contacted them because I needed the bag for a trip I was taking for a family emergency and Nina was able to send the bag in a very timely manner. The bag itself is very large and roomy. I was able to fit 2 weeks worth of clothes for me and my infant daughter, plus fit a boppy pillow and her car seat base in the bag. It was great to only have to check one bag at the airport! The 3 support bars versus 2 bars is great to have for heavy loads. The wheels seem to be of good quality and the telescopic handle is a nice touch. Would buy again!
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