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Review on πŸ“± Wallee Wall Mount Disk: Enhance Your Wall-mountable Protective Case with the White Edition by Paul Rose

Revainrating 1 out of 5

Terrible customer service no instructions nothing fits

After reading positive reviews I bought a Wallee wall mount, iPad case and VESA adapter. I was planning to use this kit to attach my iPad to a VESA wall mount for my retail store. There are no instructions included with the kit. The website printed on the instruction box does not work. The email link on their website doesn't work when you click it. I copied and pasted it into my email program but got a reply saying customer support has been updated to click a tab on the left side of their website. There is no tab. After a long search I finally found a form to fill out, but there is no answer because there is no work on the weekend. Frustrated, I send a second message about how upset I am. On Monday morning they tell me that they don't think they have to work weekends and that they have happy customers in over 70 countries, so they are confident that they can get me to do it. happy. They then tell me about the instructions on their website for the wall mount disc. This guide will show you how to attach the wall mount disc to the wall. I needed instructions on how to attach the wall mount drive to the VESA adapter and NOT to the wall, which I explained in both emails I sent. Unlike the one on your video, it has a rubber spacer that fits against the back of the 4-hole mount and then a plastic washer with an X on the front. There is no metal back. They ask for a photo. I send them. And that's the last I hear from them. I have submitted several RMA requests so I can return their products as I am unable to use them. They never responded even though their website states that if you are not completely satisfied they will happily refund your money. Now for the icing on the cake, this company is based in Australia and charges your credit card an exchange rate when you shop with them. . They didn't bother to let you know that at some point you will find out on their website when you receive your credit card statement. Now I have to dispute charges through my credit card company. Pad Grip: [.]Well done with many configurations. I have a model with a magnetic base. This is a very secure product - mine is used to store my iPad which is my cash register for my retail store. I recently bought a VESA compatible wall swivel mount. I removed the Pad Grip from the magnetic base and attached it to a VESA plate (available anywhere for cheap money) and then attached that plate to the articulating arm. Great product - great customer service.

Pros
  • mounts
Cons
  • not sure