I like that it's easy to create different types of templates (e-mails/letters) with multiple layouts available as well as having prebuilt reports which makes our life easier when creating new ones! You can't export your data from this software but you could use one of their competitors such as HubSpot or Marketo if needed - otherwise they have great customer service who are always willing to help out whenever we need them too!! If there was an option where users didn’t require admin access then more people would be able to get involved using these tools without needing training first so everyone benefits equally rather than just those at HQ. We're solving problems related to email management by automating tasks within Salesforce & CRMs.