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808 Review
78 Karma

Review on Capita Workforce Management by Major Callaham

Revainrating 4 out of 5

Capita is great software and app, bad experience dealing wth staff

I liked how easy it was to set up an account with capitas website/apps (i used my own computer for testing purposes).The system can be confusing at times but once your familiarize yourself wtih all aspects its easier than any other payroll or HR service provider out there! The customer support team seems very unorganized which makes using them difficult when problems arise - they usually will not answer calls nor reply in writing within 24-48 hours after initial inquiry has been made from their tech help desk!! They also seem unwilling tp listen or work collaboratively towards solving issues unless forced by legal action such as labor law complaints etc..

img 1 attached to Capita Workforce Management review by Major Callaham

There are many free services available online like Paychex where one could get assistance setting everything u need however if needed we use paypal einvoicing so no problemo here :) We have.

Pros
  • Everything is fully automated including schedules, timekeeping & sick leave tracking !Easy access through smartphone apps too!!!
Cons
  • Customer Service reps lack knowledgeability about software products offered.
  • It's hard finding answers via phone call due poor communication skills