The simplicity of implementation, it's intuitive interface, and it is an excellent tool to monitor our performance in real time.It helps us quickly understand where we're making mistakes or how well we are performing against objectives.
I have not yet experienced any downsides with Inquisiq as a whole - however, there may be issues with specific product features (eg reporting). There might also be some minor UI niggles/bugs which can be annoying at first but they do get ironed out over time. Make sure you choose your training managers carefully! This process has really helped us improve our quality levels by providing clear insight into what areas need improvement and giving them immediate feedback for remediation.