I love how easy it was for me to set up my profile! The customer service team helped me with any questions or concerns we had throughout the process of setting everything up. They were very quick to respond when I emailed them about some minor issues I experienced during setup. There are still things you can't do without signing into your Google account (e.g., using your calendar). You have to sign in every time you use the app - this would be less annoying if there was an option where you only needed to login once per day. If you're looking for something simple to help manage your virtual assistant, then this might work well for you. We've been able to easily schedule meetings via our profiles and send out reminders so everyone's calendars sync automatically.