Review on 📞 ooma Cloud Business Phone System with 2 Linx: Connect Analog Phones or Fax Wirelessly to Base Station. Packed with Small Business Phone Service Features. Ideal for Small Businesses. (Black) by Brittany Lawrence

OOMA OFFICE has been working for about a week now. Almost perfect and works as described. Setup was easy. Great value for money. I called OOMA with a question and the service engineer was ok but not very impressed. The next day I called again with another question and they were great! Porting our old #over was easy and only took a few days. I was a little confused before buying which phones to use. I chose FANSTEL ST-118B (which you will see in other OOMA packages). This is an analog phone, so a LINX box is required for each phone. Bought phones from amazon. IP phones can only be accessed via OOMA as they need to be configured with the correct firmware to work with the OOMA system (as reported by OOMA). To my knowledge, IP phones that you buy yourself do not work properly. FANSTEL phones are working great so far. All functions work with this phone. OOMA doesn't know exactly how much things cost, so here's what I found out. You only need one phone line, the rest of your phones work as an extension. We've had multiple calls (inside and outside the office) at the same time and have no problem or need for extra lines. The main line and # cost about $20 each additional. costs $10, virtual fax # (yes, you get a # for that) costs $10. for whatever reason you want the extension to have a direct # then pay another $10 for it. Of course, there are still some fees and taxes. Some great features like you can manage the system from anywhere as it is based on the cloud and not your real computer. There are mobile apps that allow calls to be forwarded to an app on your phone. All voice messages, except when viewed and retrieved on our regular office phone, are emailed to you as an audio file along with the caller information in the email. We have found that the 5 extensions (15 additional virtual differences) allowed on the initial base station are limited to 4 linx extensions and the 5th is hard coded into the base. This worked for us as we needed 5 extensions to have them all on Linux. So we went ahead and ordered an additional base extension module (directly from ooma as I couldn't find it on Amazon) to allow us to have more Linux extensions available, which cost $100. Call quality is good, not quite HD (probably a benefit of using IP phones), but I would keep in mind that different phones can sound better or worse. It is important that you place the OOMA base as close as possible to your internet router/modem and if possible connect directly to it. We placed the base unit first, after the cable model/router and hubs, and noticed a lot of clicking noise. After we moved the OOMA base with internet connection directly through the cable modem, the audio was much better. Watch out for the music lock, I didn't find a volume control for that. Our first song was so loud it almost blew my phone speaker when I called to listen. The solution was that I found a music editing program that can be used to reduce the volume of an MP3 recording. I re-recorded at about 50% of the original volume and it seemed to work. So overall there was a bit of a learning curve, but a great solution for small businesses.