I contacted razer. Ru under warranty if there were any complications with the repair, trinity is the last razer mouse that I would ever take in my life (trinity is already my third Naga, the previous 2022 and 2022 also failed on their own), and it is the last mouse that I will ever take. ps from the official social media account, they stated that they are willing to send the mouse to Hong Kong "for testing" at their own expense, and that they like to send it in its original packaging. In general, the combination of consumer traits seen in Razer products with the warranty policy of the firm enables me to say with one hundred percent assurance that I will not purchase any Razer devices in the future.