When I first ordered this product it arrived broken. The mirror has detached from the frame. Hubs and I tried to fix it to no avail. So we asked for another one. It has arrived safely. I have to say that this is a PITA install. The small box that the cables run in and the smaller screws that attach the unit to the wall were a real problem. Thank goodness the hubs are an airplane mechanic so he was able to turn those tiny screws by feel. Make sure the mirror arm is at eye level when installing, as vertical axis adjustment is limited after installation. I LOVE this mirror. I saw a prettier version at the Boar's Head Hotel in Charlottesville, Virginia. I just had to have one at home. This model is closest to me. Lighting is good (although I would have preferred warmer colored LEDs. I think they're in the 4000 range so they're pretty blue). The elevation is just right for makeup (I don't wear glasses); Now it's a lot easier for me to find and pluck those old lady hairs. At first, Hubs got a little dizzy as he walked past the mirror. Now, a few months later, he's gotten used to it and doesn't even notice it anymore.
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