The ability for my team members in different states of Florida or even other countries (Mexico) can access their accounts at any time from anywhere with no lag times! I love how easy it was when we were first getting started but now have grown into more advanced features like custom reports/graphs etc., which are very helpful as well!! We've been able to streamline our processes since implementing this software several years ago - especially during peak seasons where there's constant communication between myself & client about orders coming through vs. being shipped out via USPS mailers versus UPS packages.