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Anil Campbell photo
United States of America, Irving
1 Level
691 Review
33 Karma

Review on πŸ“· High-Performance Swann 8 Channel 4 Camera Security System: 4K Ultra HD PoE Wired Surveillance, 2TB HDD, SWNVK-885804FB by Anil Campbell

Revainrating 1 out of 5

Unreliable and terrible tech support, no warranty claims

Purchased in January 2020 and in July (6 months later) the cameras started turning off one by one. I now have cameras that are not working and have been trying to get warranty support. The phone wait time is about 1 hour for each call and I had to call 5 times. They forced me to update the software, swap out the cables, and then they said they needed a higher level of support to officially determine the warranty. I finally managed to speak to him and he hung up and never called me back. The system worked great for the first 6 months but due to the poor (terrible) service I do not recommend any SWANN product.

Pros
  • Best in niche
Cons
  • No instructions

Comments (1)

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November 24, 2022
I will appreciate if it can be replace.