It is very easy to use, intuitive UI for those who are not accustomed with technology in general or computers specifically (like me).
I had no problems while using this software as it was user friendly right from day 1 of downloading & installing/upgrading its version 2 times since last 4 years! The only thing which i can say negative about moniviate that there were some bugs when we upgraded our system but nothing major like losing data etc., so overall good experience till now!! We have used many softwares over time - they all seem too complicated at first glance because their interface looks difficult initially until you get familiarised wih them after sometime :) But once trained well then one will never go back again ;).