I have been using this glue for several years now and it is the best I have ever tried. From time to time I will play with other brands just to see if there is anything better but so far nothing has touched. I've never had to deal with the customer service department, so I can't comment on that. For those who have trouble remembering, either your technique isn't working or your working conditions aren't optimal. Proper temperature and humidity are a must when working with ALL eyelash adhesives on the market. Make sure you clean your natural lashes well and have the right amount of glue on each extension to allow your lashes to wrap around.
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