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Matthew Owens photo
Costa Rica, San JosΓ©
1 Level
733 Review
41 Karma

Review on 🌧️ Aqua Quest Guide Tarp - 100% Waterproof Ultralight Ripstop SilNylon Backpacking Rain Fly - Various Sizes in Forester Green, Olive Drab, or Stealth Gray by Matthew Owens

Revainrating 5 out of 5

Excellent tarpaulin. Excellent customer service.

This tarp is amazing. It will endure a lot. I've kept mine open all winter to keep out the wind and retain some of my heat while smoking (I know I know I need to quit). He endured a lot. I have experienced zero leaks. All ties are sewn very well and can withstand a lot. Unfortunately, where the sewing machine skipped a seam, there should be a pin hole along the seam line. My tarp tore right where the hole should have been. , along the seam. I was afraid that I would have problems with the 2-year guarantee against defects. I've had problems like this before with other companies that had similar warranties. Firstly, I received a response from the company within a day of sending the email. After a very simple confirmation of the damage process, during which a photo was taken to show the damage, a new tarp was sent to me and has already arrived. The turnaround time was less than a week from contact to receiving a new tarp in my hands. I couldn't have asked for a better experience with a tarp or with a company's customer service. Aqua Quest stands behind their products and they are absolutely worth the money. I will not hesitate to continue buying their products.

Pros
  • Few competitors
Cons
  • Unreliable