I like that it is easy enough for anyone to use and can be used by any department within an organization.
It's also great because you can easily keep track of everything through their website as well if needed. The only thing about this software would have been if they had more customization options with the way it looks or how things are laid out. Overall, I really enjoy using this software and think everyone should give it a try! We've definitely seen some benefits from having this system set up and running.