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Myanmar, Naypyidaw
1 Level
716 Review
52 Karma

Review on STEPPERONLINE by Eric Alcantara

Revainrating 3 out of 5

STEPPERONLINE experience was disappointing

I recently bought some industrial accessories and parts from STEPPERONLINE, and I was unhappy with the service. Although the website was simple to use and the products appeared to be accurately stated, the quality of the items I received fell short of expectations. The components and accessories I bought were not as well-made as I had thought, and I was disappointed to see how short-lived they were. Despite the website claiming that the products were compatible, I also had trouble finding the proper parts for my system. But the lack of customer service I encountered really infuriated me. It proved to be challenging to receive a response when I tried to contact the business with my issues. It took a while for my issues to be resolved, and the employees appeared uninterested in helping me. Overall, I wouldn't advise anyone looking for dependable industrial parts and accessories to use STEPPERONLINE. Despite the website's seeming promise, it is tough to justify using this business given the caliber of the goods and the paucity of customer assistance. My experience left me wanting, therefore I'll search elsewhere for my industrial needs.

Pros
  • Outstanding service to one's customers.
Cons
  • Response times that are too slow in customer service.