I liked how they listened to our ideas about branding before starting work - we had done quite some research ourselves! They were always open for any questions or suggestions from us as clients/customers.
The communication with them was good but sometimes it could be more direct at times (e g when sending files). We also did not have many updates during those two weeks of working together so there might've been other issues too which i didn't know much about because my wife handled all communications back then :p But overall everything went well! As mentioned above, being able to create something unique out-of-the box without having to go through another agency later in the process would definitely make me happy :) Also their logo designs are really nice and easy going into detail if you need further explanations regarding your choices ;) Great experience till now!! Would recommend this firm for future projects!! Our project involved creating an online store.