It's easy for our employees to use as it is web-based software that can be accessed from any computer with an internet connection! The customer service team at Europemx has been extremely helpful in answering questions about how best utilize this product within my organization. I don't have anything negative or dislike so far - however we are still getting used to using such technology which takes some time adjusting too (but not much). We've had no issues thus far but will continue monitoring usage closely during implementation phase until rollout date when full functionality should take place. Protection against SPAM/Viruses; ease of access & utilization across multiple platforms / devices including mobile phones.