I've worked with OUD directly on my website implementation, their developers are extremely knowledgeable and attentive to detail. They are also very professional and reliable. The project manager will make sure everything is done right and that you are happy with your website. Nothing so far. We implemented our new website about 1 year ago. Their SEO consultant helped us set up Google Analytics and some other tools we needed. They also designed the site. Our team has never met them but they have been great! I have been working with Ryan since he started at this business, which is about 6 months now! He has helped me to get my website up an running from scratch- we are still building our brand but it's coming together nicely so far!! Great communication skills as well; always open when you need help or clarification of anything that comes across your mind during conversations (even if they're not directly related).