The quality of Zojirushi products has clearly become problematic. I have had others and they have NOT gotten that bad in such a short time. Unacceptable. ___________ Zojirushi disclaims all responsibility and claims it is "normal" even though I followed recommended cleaning methods. The representative then specifically suggested that I would be billed if I sent the boiler in for warranty service, and Zojurushi decides this is not their responsibility. I can no longer recommend Zojirushi to anyone. Gone are the quality and service ethos of the past - they might as well be just another scrap dealer.
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