I like that you can set up your own website for free, no cost to use it! The customer service is great too!! It's easy enought even if someone else has never used this before - they will be able get their site online quickly with little or nothing needed from them (other than time).
My only dislike would have been more options of different services offered by handy networks as opposed my having just one option per category which was very limiting in terms what i could do/use while setting things right myself using these tools.. but maybe thats because im not familiar yet? We are getting our first customers now so we're still testing everything out atm though its going well thus far :).