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Cameroon, Yaoundé
1 Level
716 Review
46 Karma

Review on GBYAN by Richard Kuntz

Revainrating 2 out of 5

A Negative Online Shopping Experience with GBYAN

I'll admit that my most recent attempt to buy at GBYAN was a frustrating failure. Despite their claims to be a lifestyle company dedicated to assisting customers in leading fulfilling lives, my interaction with their online shop was less than satisfactory. First of all, the website was confusing and crowded. Finding what I was searching for proved to be difficult, and even when I did, the product descriptions lacked quality and substance. To make things worse, when I had problems with my order, the customer service staff was unresponsive and unhelpful. Even then, the resolution wasn't acceptable and I had to go through a lot of hoops. I was disappointed with the products' quality when my order eventually showed up. Despite GBYAN's assurance that it would provide me with everything I need to improve my culinary abilities, the cookware and kitchen appliances I got were of poor quality and appeared to have been made at a low cost. In conclusion, I am unable to suggest GBYAN to anyone seeking for high-quality kitchen and home goods. Their customer service is unresponsive, their website is cluttered, and their goods are not worth the money. If you want a superior online shopping experience, save yourself the trouble and go somewhere else.

Pros
  • Educative and simple to use website.
Cons
  • Availability of goods is spotty at best.