My complaint is only about the soap itself. It's a bit soft so it doesn't last long and doesn't foam very well even in hard water. They really hit the scent, but their soap formula needs some work. There are much better bath soaps in this price range. All of my complaints really just relate to bath soaps. If you just need hand soap or something else to keep the room/drawer smelling nice then this is still a good buy. They included a sample of Dreams to Fly lilac soap with my order and it smells quite amazing too, I will probably order both again despite my complaints and only use them as a bathroom/kitchen hand washing soap. If they can improve the soap formula, they have a real winner on their hands.
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