I like how it can be customized to fit your needs. It's very user friendly. The interface could use some work but it gets better with time. You need to get familiar with this software if you are going to make any changes or add new features. If you want something simple then go ahead otherwise there will always be issues down the road. We were looking for a system that would allow us to keep track of our inventory as well as incidents we had within our department. This was perfect because it allowed us to do so without having to write out reports each week.