This product has been very helpful for our department as we are able to send out text messages with information in regards of students who have not shown up or need assistance when they do show back it is super easy! I like how this can be used by multiple departments which helps keep things organized throughout my school district!! Nothing so far but everything was great about using their service. We were having issues receiving important notifications regarding missing children through other means such phone calls etc..this allowed us access without any problems. ! The ability to set up alerts for specific types of emergencies which helps us know when there is something out in our area needing attention without having people physically go look for it themselves! I wish we could have some options other than just text or email but this has been helpful so far with being able to get help quickly if needed during campus events such as fires/hazmat situations etc.