I ordered this product and unfortunately when I received it the zip on a bag was broken. I reported the damage and was immediately refunded and a new product shipped. Customer service is excellent, very efficient and accommodating. The new items I received were intact. I used it once with no problems, great results as expected. I used it for the second time and found that during the wash the bag opened and some of my stuff came out. This isn't a problem when washing some items like stuffed animals, but can become a problem later on when I wash very small toys like Lego. I can secure with a safety pin when washing very small items. The material is soft and durable. My things were cleaned well.
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