I like that it has a lot of options for different needs, especially with our specific situation as an academic institution. It also allows you to customize everything in terms of your own preferences/needs. There are some features which could be improved but nothing major by any means. We have been using this software since 2016 when we started at my current work place (a research institute). The benefits include being able to track every step from sample collection through processing until final results reporting. This helps us save time and money because there isn't much room for error or human mistakes during each process.