Item arrived undamaged and came with everything listed. Fully charged and tried. The product corresponds to the ad. However, as another reviewer noted, it could do with a bit more torque/power. While I fully understand that this is meant for light use, it barely did what I needed it to do. Maybe I have a problem or a defect, I know it. Sometimes it happens. I bought this item for plastic model making (planes, spaceships, Gundam, etc.). I tried to drill a hole in one of the plastic pieces (the pieces weren't that thick) and this item has a bit of a problem. I then started the hole with something else and then reused that item and it quickly drilled through the part. It was normal for what it is, maybe I got a bad one (it happens). I definitely like the size of this item and I really like having a small work light function. I'm hoping the company will come out with an updated/upgraded version with the same size and work light capability but with a bit more torque/power, if so I'd definitely be interested in an upgrade! Nice stuff and I love it. Give it a try, but don't expect it to behave like a much more expensive Dremel tool. Try it. Much luck.