The team at ugly studio are extremely passionate about their work, so much that they would go above board for you! I have never had an issue with them throughout my time using this service - even when i was running late (a few hours) or needed something urgently last minute which required extra funding / payment upfront-they were more than happy without question to help me get things sorted out immediately! They're incredibly talented artists too who can create almost anything from scratch in Photoshop/Illustrator etc., all sorts of different styles & techniques available through online tutorials if not directly taught by one another themselves. Definitely recommend getting some lessons here first though before trying any projects yourself!! We've been able solve most problems via email but it's always nice having someone there locally should issues arise while working remotely together :).