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United States of America, Murfreesboro
1 Level
61 Review
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Review on ✨ Enhance Your Creativity with ASUS PT201Q 19.5 Inch Digitizer Monitor by Matt Tomlin

Revainrating 1 out of 5

Do not buy! Lack of support!

I believe you are considering purchasing this product as a device for drawing and creating artworks. If yes, stop. Do not buy this product. Replacement nibs / pen nibs are nowhere to be found at any price! They wear out with use! All other digitizer manufacturers offer them for sale, but not ASUS. Jerry, representative of the ASUS Customer Loyalty Program, stated in comments on other reviews on Revain that tips are available. It is not so. Here's the reply to my email asking me to buy a few. -----Pens (pen tip) are not sold, but if the buyer needs them and the device is under warranty, we simply need the device back and we will send it back with a new pen tip--------- -- ------- You must be joking! Do I have to pack and return the device to replace the pen tip? This device comes with a replaceable tip, meaning ASUS recognizes that this part can be easily replaced by the user. This is supported by the fact that ASUS includes the replacement tip first! Forcing a customer to send in an entire device to replace a part that can be installed in ten seconds is just plain ridiculous. He also states that it will only be replaced under warranty. Since the guarantee is only one year, the product is unsuitable for works of art after that. A 19-inch TN monitor costs less than $100, and that's what you get in the end. You might as well flush the extra money you paid for it down the toilet. When Jerry replies to one of those reviews that attachments are available without warranty, that's even worse. You must ship the device at your own expense to get a new tip! I have returned mine and intend to avoid ASUS products in the future. On the packaging is their slogan "In Search of the Incredible". You are right about one thing. Do yourself a favor and keep looking. The lack of support means this product is far from incredible.

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Pros
  • ‎1920 pixels
Cons
  • crumpled

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