I encountered the same defective product as another reviewer. I opened the bottle the day it was delivered and it was watery, frothy with clumps of hard balls of white wax, for lack of a better word. As another reviewer said, "think curdled milk". I was very disappointed as with all the great reviews I'm sure this is an excellent product. I have just received a bottle which may not have been properly stored prior to arrival. Your product will arrive as described above. Out of the hundreds of items I've purchased from Revain, the one item I actually wanted to exchange is NON-REFUNDABLE. Skin color from the same manufacturer purchased and shipped with this product is returnable as are all my other Revain purchases. For some reason not. I clicked the info tab to see why it was non-refundable, but there was a long, very general list of items that were deemed non-refundable and I just gave up. I wanted to exchange this item as I assumed it was just defective and didn't rate poorly - as it is non-returnable and unusable (and ruined the item I applied the defective products to) I give give him a one star rating.
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