The shredder I received started to fail the first time I used it. Eventually I had enough, so I took a closer look at the chopper. I saw that several individual blades were improperly machined (and should never have been used when assembling the shredder blade assembly) causing the paper to clump, which in turn caused the shredder to "overload" and with no more than one stopped sheets of 20 lb copy paper. I called Royal and "Josh" was only too happy to instruct me to return the Revain chopper (at my expense?). some weeks. I had high hopes that the shredder would be "perfect" since it was highly recommended by Consumer Reports, but they didn't test the lemon I received. I'm sorry about that? You bet!
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