This service has been great since I have used them in other companies as well! They are always quick/easy when it comes time or questions about our system - they get right back at us so there is no downtime during those times!! There really isn't anything bad here but maybe if their pricing was more affordable than others services out nowerday this would be an issue? Honestly though everything else seems fine from what i've seen thus far- not many issues overall which makes me happy :) If anyone needs managed network management please go through these guys first before choosing another option because honestly everyone's prices seem high nowadays compared ot theirs :).