I like that it has all of our contact information for sending out announcements as well emails from time too! It is very user friendly!! The only thing i dislike about this program would be if you have multiple churches or locations with different names then how do we keep track? Also sometimes there can b e delays when emailing people so make sure your computer set up right before using agapeworks because some computers just don't work at times without having everything setup correctly first. Great product overall but not perfect by any means though its getting better each year. ! You need something simple yet effective where everyone knows what they're doing while still being able t o use their own personal preferences/styles etc.. We've been working hard trying new programs every few months until finally finding AGAPE WORKs which works great now. !! There isn’t anything really bad either other than maybe needing more features added such s calendar events ect...but thats pretty minor.