I like how easy it is to use, just type in what you want your bot to do or ask for feedback from users. Sometimes there are timeouts when asking questions about my product which makes me feel very frustrated (especially since they don't tell anyone). Also sometimes their support team doesn't reply quickly enough so that can be frustrating as well. Try using them before deciding if this would work out with you! They make creating bots really fun! It's great for companies who have no knowledge of coding languages but need something done by hand without having someone else involved at all times. My client needed help adding features onto his website - he had an existing code base where everything was hard coded into HTML/CSS files and not easily editable. So we used Platictyility API to create multiple custom scripts to add some new functionality such as commenting on posts etc. This helped him greatly because now he has.