I like that it is easy to use, has lots of helpful features, and is very friendly. It also has great customer service. The only thing I dislike about this software is that sometimes when I am using it in my work truck (which is where I use it most) there are times when it doesn't update fast enough. That's not really a huge issue though since we have a lot of people who can access the internet at once and it usually updates within seconds. We are able to keep track of our customers very efficiently and easily.