We were very disappointed. The operating system was not activated and DELL stated that the laptop was 3 years old and out of warranty. Repairing the operating system would have cost us more money, but DELL was willing to fix the problem. The laptop was given to my daughter, all wrapped in a bow. What a disappointment to see that he did not have an ACTIVATED operating system and we did NOT receive an activation key for the product. Microsoft couldn't help us either, so we send faulty hardware back to PRIMETIME. Also, PRIMETIME (the company that sold us the laptop) is a WRONG name, we thought it was Amazon Prime so we ordered it. The primetime name is NOT realized by Revain. However, they said they would refund my money but it would take over 10 days.
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