I like that they are very responsive to my needs, as well as being able to create campaigns for me at short notice when needed! They also have some really good tools which make it easy to manage things such as social accounts etc.
Sometimes there can be an issue where you receive your first draft of content without any changes but this isn't always their fault so don’t panic if something doesn’t look right straight away - just ask them what could work better or how best we might improve our copy/content writing skills (as those tend not to come naturally!) The only thing about NMCI was trying out different templates before deciding upon one suitable template from all available options; however after having used several over time i am happy enough using theirs now. We use them mainly because they're local though do occasionally get requests via email asking us to.