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Serbia, Belgrade
1 Level
749 Review
58 Karma

Review on AspenTek by Douglas Hall

Revainrating 1 out of 5

Review of AspenTek, an Online Shop That Does Not Live Up to Expectations Review:

I recently had the misfortune of purchasing some materials for home improvement from AspenTek, and I have to say that the entire shopping experience was a letdown to say the least. To begin, their assortment of tools and goods for house improvement is, to say the least, not particularly impressive. I had a hard time locating the particular items I required, and their collection of lighting and ceiling fans left a lot to be desired. However, the manner in which they dealt with customers really left a sour flavor in my mouth. The personnel was not helpful at all and showed no interest in answering any of my questions that I had. To get any kind of assistance from them was like pulling teeth, and they made me feel like I was disturbing them. It was like pulling teeth. To add insult to injury, their turnaround times for delivery were pitiful. In this day and age, the fact that I had to wait weeks for my purchase to be fulfilled is completely unacceptable. To summarize, despite the fact that AspenTek might possess some redeeming qualities, the company's lackluster assortment, unhelpful customer service, and slow shipping times are significant drawbacks. I would recommend looking elsewhere if you are searching for an online store that can cater to your requirements for house improvement and supply you with outstanding customer service.

Pros
  • outstanding client care that goes above and beyond.
Cons
  • Some consumers may find a website to be overwhelming.