The seller's service was fantastic. Delivered within 1 working day although free standard shipping was selected. My "Error 32" has been fixed. The item was in the original Brother packaging. One issue that is not the seller's fault is that the instructions on how to reset the tape cartridge counter for the MFC-9840 CDW are incorrect in the product instructions. The procedure for this printer is described below.1. In Ready mode, press the 3 and 9 keys simultaneously to display the reset menu.2. Press the up or down arrow until you reach the band, then press OK.3. 1 to reset.4. Your printer should now be in a working state with a ribbon cartridge reset.
Cartridge NV Print CE285A for HP LaserJet Pro P1102/P1102w/M1132/M1212nf/M1217, black
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