To begin with, I had a hard time navigating the website and locating the information I required. When I located the item I needed, I quickly made an order and eagerly awaited its arrival. When the package eventually arrived, I was dismayed to discover that the item had been damaged during shipping. The unhelpful attitude of MOSTON's customer support team shocked me, so I called them right away. They never got back to me and didn't act like they cared about helping me. My repeated requests for a refund or substitute were met with the disappointing news that neither was possible. The product I got was also of poor quality. It was not as effective as I had hoped, so I had to shell out more cash for a higher-quality alternative. I found working with MOSTON to be a frustrating and unsatisfactory experience overall. If you're in the market for dependable, high-quality tools and home improvement supplies, search elsewhere. I was disappointed and frustrated by their unresponsive customer care and subpar goods.