I ordered this in perfect condition and the only thing missing was the fabric. When I received it, the box was clearly in bad shape, the steam cleaner had lots of dents and scratches, the cord was dirty, and to top it all off, it didn't work when I plugged it in. This should never have been listed as perfect condition, I don't normally buy returned items but they said the mop had not been used and the only reason it was sold for less was the lack of fabric. Never again !
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