The ability to do all your accounting from one place! It's so much easier than having multiple spreadsheets open in different tabs/windows - it allows me as an accountant or bookkeeper / admin person to have everything under my control in just this tab (and I can also access other files if needed). There are some things that could be improved but nothing major really; however we've been using netcomm since 2011 with no problems whatsoever. We use netcomms account system not only because its very powerful but has great customer support too which helps when you need something done quickly like during tax season etc., I like that you can easily see all your work orders in one place with this application! You also have access from anywhere online which helps keep track if someone misses an appointment or not!! The only thing i dislike about netcomm was its slow loading time when searching through multiple documents/reports but everything else has been great so far. Highly recommend it. ! Accessibility while out doing field inspections makes life easier than ever before. !!