I like that they are always adding new features, even if those updates aren't necessary for our operation at hand time! They make their software available via multiple platforms (mobile apps & website).
We've been able use them since we started using ranfab about 5 years ago now - so no complaints here yet!! Not much dislike other than perhaps how easy some things may be overlooked or forgotten when working through your task list day after day? It's not something too big but just enough annoyance every once in awhile makes me wonder what else could/should maybe come next from RANFAB?!