User friendly interface Easy access from our network - even when out of officeThe ability to view previous logins for users who forget passwordsEasy backups with email notification optionsSecurity- we can see all activity on devices/computer within our VPN system. Some features are lacking (ease of use) but I am sure they will be added in future releases.- The customer service has been great. They were very helpful and understanding especially during this time where most companies are not open to help us.