I like how easy it was from setting up my first account, through configuring screensets/reports etc - all in less than 2 weeks! The customer support team are very helpful & friendly (even when we've made mistakes) which makes you feel valued as their client rather then just another number with them at times!! We have had no issues so far but am always open minded especially considering our small size compared other clients using this software out there currently :) Having everything under one roof has been great having access everywhere too without being stuck anywhere or missing information easily (compared against some of larger companies).