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Italy, Rome
1 Level
740 Review
100 Karma

Review on Trolls by Joe Mix

Revainrating 2 out of 5

Poor Quality and Service at the Trolls Online Shop

Trolls Online Store is a letdown for someone like me who has shopped online extensively. While it's commendable that they want to make shopping enjoyable and easy for customers, they fall short in terms of product and service excellence. Many of their products are extremely overpriced and of low quality. Products typically have a low quality of construction and quickly wear out. In addition, there are frequent technical problems that make navigating and shopping on the site a frustrating experience. In addition, their return policy is so stringent that exchanging a product that doesn't work out is next to impossible. It's concerning that customers often have a hard time getting in touch with or receiving assistance from customer care when they need it. Trolls Online Store is a poor option for savvy customers because of its disappointing quality and service, despite its entertaining and novel appearance. Trolls Online Store is not somewhere I feel comfortable recommending to you as a safe and secure place to do your online purchasing.

Pros
  • A return procedure that is both fair and accommodating.
Cons
  • Poor quality goods