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Review on Boating Towable Tube: Airhead Super Mable for 1-3 Riders - Orange, Red, Yellow by Derick Johns

Revainrating 1 out of 5

HORRIBLE Customer Service

First off we have used similar tubes with friends and they are fun for all ages. when they work. We bought the whistle at the end of 2018 as a Christmas present for our children. We live in Minnesota and weren't able to unbox it until late June this year. We inflate it and after 5 minutes we hobble back to shore, almost completely deflating. We contact their warranty department and they ask for photos, then more photos, then more photos, then more photos. I've been told several times that "some people try to get free blisters all the time," so the burden of proving that the probe was manufactured incorrectly is on me. I showed them that we have the perfect shipping box, the perfect product box, the perfect sleeve and the perfect 2-hole bottle. I don't know where they came from in the process but it shouldn't have passed quality control. My take on SportStuff is that they do fun things when they work. When it comes to product backups, they fail and make the customer feel like a criminal just for asking for permission. Oh, and I guess in case anyone is wondering I'm not a criminal and I'm not trying to get a free bubble to sell on a black market. but obviously a lot of people are trying to do that.

Pros
  • Easy Install
Cons
  • No Instructions