1 Level
780 Review
65 Karma
Review on All Covered by Joe Michels
Easy and quick customer service even though far flung office
I like how easy it was to access information about my account with them via phone or online portal when any issues arose in real time (i'm talking within 24 hours). They tend not have as much info for me compared other carriers/companies out there so you need more resources available at your fingertips if needed than just having someone answer questions over email alone but overall i've had good experience since they are local business too! Accessibility from home while being able fix things myself instead going through an agent who may be farther away then desired which can take longer due distance between offices sometimes depending upon location etc..
Pros
- Ease
- Availability ability reach by cellphone / computer during normal work hrs even though customer call center employees do typically expect caller needs immediate attention, otherwise most calls will get forwarded back into system queue
- Fast response times especially after problems were fixed already
Cons
- It is hard to say
